iTextile Return Policy: Simple and Hassle-Free

Your satisfaction is paramount to us. If you are not entirely pleased with your purchase, we offer a straightforward return process.

Conditions for Return:

• Returns must be made within 30 days of receipt.

• Items must be in their original condition, unaltered and unused.

• Custom orders are returnable only if there is a defect in material or workmanship.

How to Return:

1. Contact our customer service to initiate a return.

2. You will receive a return authorization number and instructions on where to send the returned items.

3. Once we receive and inspect the items, we will process your refund or exchange promptly.

Restocking Fee:

A restocking fee of 10% may apply for bulk orders returned that are not defective.

Exchanges:

If you wish to exchange an item, please follow the return process and place a new order for the item you prefer.